Privacy Policy

Privacy Policy

Last updated: October 5, 2025

Ristorya LLC ("we", "us", "our") operates the website ristorya.com (the "Site"). This Privacy Policy explains what personal information we collect when you visit the Site or make a purchase, how we use it, and the choices and rights you have.

1. Who we are

Ristorya LLC
721 Broadway, New York, NY 10003, USA
Email: info@ristorya.com

We are the data controller for the personal information described in this policy.

2. Information we collect

Information you give us: When you place an order, create an account, contact us, or sign up to our emails, we collect your name, email address, phone number, billing and shipping address, and order details. Payment card details are handled by our payment processors; we do not store your full card number.

Information collected automatically: When you visit the Site, we collect information about your device and browsing, such as your IP address, browser type, time zone, pages viewed, how you arrived at the Site, and how you interact with it. We collect this using cookies, pixels, and similar technologies.

3. How we use your information

We use your information to:

  • Process and deliver your orders, send order confirmations and shipping updates, and handle returns and refunds
  • Respond to your questions and provide customer support
  • Send you marketing emails, where you have agreed to receive them (you can unsubscribe at any time)
  • Understand how visitors use the Site so we can improve it
  • Show you relevant advertising on other platforms, such as Facebook and Instagram
  • Detect and prevent fraud, and meet our legal and tax obligations

4. Legal bases for using your information

Where data protection laws such as the GDPR apply, we rely on the following legal bases: performance of a contract (to process your orders); your consent (for marketing emails and non-essential cookies); our legitimate interests (to run, secure and improve our business); and legal obligation (for example, keeping records for tax purposes).

5. Cookies, analytics and advertising

We use cookies and similar technologies to make the Site work, remember your cart, understand how the Site is used, and measure and improve our advertising.

We use the Meta Pixel, a tool provided by Meta Platforms, to measure the effectiveness of our ads on Facebook and Instagram and to show ads to people who have visited our Site. Meta may collect information from your browser, such as your IP address and the actions you take on the Site. You can learn more and control ad preferences in your Facebook or Instagram ad settings.

We may also use Google Analytics to understand how visitors use the Site. You can opt out at https://tools.google.com/dlpage/gaoptout.

You can accept or reject non-essential cookies through our cookie banner, and you can also manage cookies in your browser settings.

6. Who we share your information with

We do not sell your personal information. We share it only with service providers who help us run our business, including:

  • Shopify, which hosts our online store
  • Payment processors, to process your payments securely
  • Delivery and courier companies, to deliver your orders
  • Email marketing providers, to send emails you have signed up for
  • Advertising and analytics partners, such as Meta and Google

We may also share information where required by law, or to protect our rights or the safety of others.

7. International transfers

Ristorya LLC is based in the United States, and your information is processed and stored in the United States and other countries where our service providers operate. If you are located in the European Economic Area or the UK, we make sure appropriate safeguards are in place for these transfers, such as Standard Contractual Clauses approved by the European Commission.

8. How long we keep your information

We keep order information for as long as needed to fulfil your order and meet our legal and accounting obligations, usually up to six (6) years. Marketing data is kept until you unsubscribe or ask us to delete it.

9. Your rights

Depending on where you live, you have the right to:

  • Access the personal information we hold about you
  • Ask us to correct or delete it
  • Object to or restrict how we use it
  • Ask for a copy of your data in a portable format
  • Withdraw your consent at any time, including for marketing

To use any of these rights, email us at info@ristorya.com. If you are unhappy with how we handle your information, you can also complain to your local data protection authority.

10. Children

The Site is not intended for children under 16, and we do not knowingly collect their personal information.

11. Security

We take reasonable steps to protect your personal information. Payments are processed over secure, encrypted connections.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be on this page, with the date it was last updated.

13. Contact us

If you have any questions about this Privacy Policy or your personal information, contact us at info@ristorya.com or write to us at 721 Broadway, New York, NY 10003, USA.